Presenting and Public Speaking:

  • Speak Like a Pro...And Get a Standing Ovation Every Time
  • Speaking with Confidence, Clarity and Charisma
  • Speaking to One Person or a Roomful: Proven Techniques That Will Make You a Master Communicator.

Persuasion and Sales:

  • Powerful Ways to Persuade People
  • Heating up Your Cold Calls
  • Listen & Win: How to Keep Customers Coming Back


Leadership:

  • Becoming a Leader: Communication Techniques That Motivate, Guide and Inspire Employees to Excel
  • Motivating Employees During Organizational Change
  • Training to Win: Helping Employees Meet or Surpass Their Goals
  • Professional Conduct 101: Vital Skills for New Employees
  • For Managers...Creating a Positive Workplace: Good Attitudes Are Contagious
  • Becoming a Coach: Bringing Out the Best in Employees

Customer Service:

  • Think Like the Customer, Act like the Owner: The Art of Delivering Superior Customer Service
  • Winning Over Even the Most Difficult Customers: Going Beyond "Service With a Smile"
  • Communicating with Customers
  • 7 Things Never to Say to your Customer
  • Everyone's Customer Service Role
  • Listen & Win:  How to Keep Customers Coming Back
  • Make the Connection: How to Be Effective and Productive on the Phone 

Job Skills Training:

  • Cash Drawer Balancing
  • Check cashing
  • Counterfeit & Forgery
  • Cross Selling
  • Customer Service
  • Ethics for Financial Services Providers
  • Frauds & Scams
  • History of Pawn
  • Money Handling
  • Pawn 101
  • Robberies
  • Consumer Fraud & Scams​

Compliance Training:

  • AML Compliance for Tellers (All MSB's)
  • AML Compliance for Tellers (Spanish) (All MSB's)
  • ​AML Compliance for Managers and Supervisors (All MSB's)
  • AML Compliance for Money Transmitter Agents and Employees
  • AML Compliance for Money Transmitter Agents and Employees (Spanish)
  • AML Compliance for Pawn Brokers
  • AML Compliance for Retail Grocery
  • Red Flags of Identity Theft
  • Customer Information Regulations (Loan Compliance - Payday, etc.)
  • Fair Dept Collections & Unfair Practices Regulations (Loan Compliance - Payday, etc.)
  • Lending Regulations (Laon Compliance - Payday, etc.
  • Sexual Harassment
  • Harassment
  • Harassment for Managers (including Sexual Harassment)
  • PrePaid Stored Value Card Compliance
  • Avoiding Straw Purchases So You Do Not Lose Your Licence 
  • Machinegun, Silencer, and Short-Barreled Rifle/Shotgun Obligations For A Licence 
  • Everything You Need To Know About A BATFE Compliance Inspection And The Aftermath
  • Firearm Compliance Training For Pawn Brokers - Ensuring Your Licensing For The Future
  • ​Maintaining Integrity And Enhancement Of The Partnership Between Pawn Broker And Police


Our Courses

Teamwork:

  • Team-Building Techniques That Work
  • Everyone's Teamwork Role
  • Sink or Swim Teamwork: We're All in This Together (Build Teamwork)
  • Building Cooperation: How Everyone Can Win at Work
  • Creating Your Dream Team: How to Harness the Power of Teamwork
  • Resolving Conflicts: Strategies for a Winning Team

Writing and Grammar:

  • Power Writing: Techniques fro Success

  • Better Business Grammar

  • Mastering Memos


Organization, Productivity & Time Management

  • Arrest That Stress: How to Depressurize Your Work Life
  • Do More in Less Time: Tame Your Workload by Dramatically Increasing Your Productivity
  • Achieve Peak Performance on the Job
  • Managing Stress Before It Manages You
  • How To Juggle Multiple Priorities
  • Get Organized And Stay Organized: The 7-Day Plan for Putting Your Work Life in Order
  • Take Back Your Time: How To Manage Your Workload and Still Have a Life
  •  Listening: The Key to Productivity 
  • Do it Right The First Time: Paying Attention to Details
  • How to See Opportunity in a Changing Workplace

Management:

  • Conducting High-Impact, Low Stress Performance Reviews

  • Interviewing Techniques That Help You Hire The Best

  • How to SHINE in Difficult Management Situations

  • Becoming a Coach: Bringing Out the Best in Employees

  • For Managers...Creating a Positive Workplace: Good Attitudes Are Contagious

  • Hiring Secrets: 12 Tips to Get Candidates to Reveal Their  True Selves

  • Resolving Conflicts: Strategies for a Winning Team

  • Managing Sales Stress

  • Training to Win: Helping Employees Meet or Surpass Their Goals

  • Professional Conduct 101: Vital Skills for New Employees

  • It's Business, Not Personal: Taming Emotions in the Workplace

  • Motivating Employees During Organizational Change

  • How to Resolve Conflict at Work


Diversity and Inclusion:

  • Diversity and Inclusion - Age

  • Diversity and Inclusion - Barriers to Inclusion
  • Diversity and Inclusion - Cross-Cultural Business
  • Diversity and Inclusion - Cultural Diversity
  • Diversity and Inclusion - Defamation
  • Diversity and Inclusion - Defamation for Managers
  • Diversity and Inclusion - Discrimination
  • Diversity and Inclusion - Discrimination for Managers
  • Diversity and Inclusion - Documentation
  • Diversity and Inclusion - Documentation for Managers
  • Diversity and Inclusion - Employees with Disabilities
  • Diversity and Inclusion - Employees with Disabilities for Managers
  • Diversity and Inclusion - Gender
  • Diversity and Inclusion - Harassment
  • Diversity and Inclusion - Harassment for Managers
  • Diversity and Inclusion - Language
  • Diversity and Inclusion - Marital Status
  • Diversity and Inclusion - Race, Color and Nationality
  • Diversity and Inclusion - Religion
  • Diversity and Inclusion - Retaliation
  • Diversity and inclusion - Retaliation for Managers
  • Diversity and Inclusion - Sexual Orientation
  • Diversity and Inclusion - Stereotypes and Assumptions
  • Diversity and Inclusion - Veteran Status
  • Diversity and Inclusion - Workplace Inclusion  

Communication:

  • Listening: The Key to Productivity

  • Don't Shoot The Messenger: Common Workplace Courtesies That Reduce Tension & Lower Stress

  • You are the Organizer: Every Employee's Public Relations Role

  • Solving People Problems on the Job

  • Communicating With People on the Job

  • How to Give and Receive Criticism

  • Communicating for Results: How to be Clear, Concise & Creditable

  • For Employees...Being Positive in the Workplace: Good Attitudes Are Contagious

  • Speaking to One Person or a Roomful: Proven Techniques That Will Male You a Master Communicator

  • It's Business, Not Personal: Taming Emotions in the Workplace

  • Communication to Reduce Stress on the Job

  • Better Business Grammar

  • Mastering Memos

  • Powerful Ways to Persuade People

  • Power Writing: Techniques for Success

  • Managing Stress Before it Manages You

  • Achieving Peal Performance on the Job

  • How to SHINE in Difficult Management Situations

  • Speaking with Confidence, Clarity and Charisma

  • "Getting Cooperation" Team Building that Works